Chennai, Tamil Nadu · India

Saimraj Mulla

Product Specialist — SQL & Hospitality PMS Support

I keep hotel systems running — untangling databases, servers and integrations so front desks never skip a beat.

2 yrs
PMS product support
500+
Tickets resolved
95%+
SLA compliance
100+
Hotel clients

About

I'm a Product Specialist with two years of experience supporting the Winhms and Wincloud hospitality management platforms, covering everything from L2 tickets to server administration and client onboarding.

Day to day I diagnose complex database and integration issues — SQL queries, stored procedures, JSON error logs, keycard and WiFi interfaces — and turn them into fixes that hotel teams can rely on.

I hold an MCA (2022) and a BCS (2019) in Computer Science, and I enjoy the part of the job where a difficult implementation finally goes live smoothly.

Experience

Product Specialist

June 2024 – Present

Winsar RBS · Chennai, Tamil Nadu

L2 support, database troubleshooting, server administration and client training for the Winhms (on-premise PMS) and Wincloud (cloud PMS, Channel Manager, Booking Engine, POS) platforms across 100+ hotel clients.

  • Resolved 500+ support tickets at 95%+ SLA compliance while handling 15–20 tickets daily.
  • Cut average resolution time by 20% through optimized SQL troubleshooting and clearer support workflows.
SQL FundamentalsLinux EssentialsGenerative AI — GrowthSchoolWincloud Product TrainingWinhms Product Training

Skills

Database & SQL

  • SQL: queries, joins, views, procedures, triggers
  • Database troubleshooting & performance tuning
  • MySQL / MS SQL, SQL Management Studio
  • Backup, restore & data integrity management

Systems & Infrastructure

  • Windows & Linux (Ubuntu/CentOS) administration
  • Server installation, configuration & patching
  • WiFi & keycard interface integration
  • JSON error log analysis

PMS Platforms

  • Winhms — Property Management System
  • Wincloud — cloud PMS, Channel Manager, POS
  • System implementation & upgrades
  • Remote support (TeamViewer / AnyDesk)

Client-Facing & Delivery

  • Client training & on-site support
  • Go-Live support & UAT assistance
  • Problem solving & analytical thinking
  • Microsoft Office

Projects & Highlights

Hotel PMS Implementations

Supported new implementations, module configuration and client onboarding for hotel groups — including on-site training on system usage and workflow best practices.

OnboardingTrainingConfiguration

SQL Performance & Data Integrity

Diagnosed data inconsistencies and slow reports by optimizing queries, stored procedures and triggers; ran scheduled backups, restores and integrity checks.

SQLMS SQLReporting

Interface & Integration Support

Analyzed JSON error logs to resolve integration failures across WiFi and keycard interfaces connecting PMS software with hotel hardware systems.

JSON logsInterfacesHardware

Go-Live & UAT Leadership

Led Go-Live and User Acceptance Testing support, working with development and QA teams to close bugs and improve overall system reliability.

UATGo-LiveQA

Contact

Open to product support, implementation and database roles.

Emailsaimrajmulla5@gmail.comPhone+91 79729 33673LinkedIn/in/saimrajmullaGitHub/saimrajmulla

Sangli, Maharashtra · based in Chennai, Tamil Nadu